This module is rooted in a variety of predefined housekeeping tasks. The following outlines the comprehensive process involved in managing these tasks:
Generating Housekeeping Tasks
The daily tasks are shaped by:
- Automatic tasks, derived from housekeeping schemes associated with specific room types.
- Tasks automatically generated by housekeeping schemes connected to charge templates.
- Tasks automatically generated by housekeeping schemes connected to and Out of Service status.
- Custom-selected housekeeping tasks designated for the arrival day of certain bookings.
- Manually inserted housekeeping tasks for individual rooms.
- Any hotel housekeeping requests raised by guests via the MyBooking Portal, provided this feature is activated.
Task Prioritisation
Every task comes with a set priority that can be either automated or manually assigned. This priority level impacts the sequence of tasks in housekeeping reports, enabling employees to focus on high-priority tasks first. For automatically generated tasks, the priority is determined by the guest's check-in or check-out time. For instance, early check-ins entail high-priority cleaning tasks, while late check-outs reduce the urgency of cleaning tasks. This prioritisation can be manually adjusted if necessary.
Task Assignment
Assigning tasks can be either manual or automated. In the automated setup, the system recommends the requisite staff based on housekeeping credits. You can then decide the number of employees to allocate to the tasks. The system will then develop a task list for each designated employee.
Automatic Assignment Algorithms
We have developed two algorithms for automated task assignment:
- Optimal: This algorithm enables balanced task distribution among employees, although they may occasionally receive tasks from disparate housekeeping sectors.
- Fixed Order: This algorithm ensures tasks are assigned in a specific sequence of housekeeping sectors, despite potentially uneven task distribution among employees.
Correlation between Task Status and Room Status
The final room status displayed across various platforms and reports is decided by the associated task statuses. For example, a 'Dirty' task status translates to a 'Dirty' room status. Similarly, a completed task indicates a 'Clean' room status. When multiple task statuses are associated with a room, the room status defaults to the lowest status, such as 'Dirty'. The possible task statuses include:
- Dirty: Tasks remain to be completed.
- Progress: The task is underway.
- Inspect: A senior staff member needs to review the task for completion.
- Completed: The room is ready for occupancy.
- Task - this status will not affect the room status. These can be utilized for minor maintenance issues, such as "changing remote control batteries".
Attempting to check in a booking for a room with 'Inspect', 'Progress', or 'Dirty' status will trigger a warning about the room's cleanliness and seek your confirmation for the check-in process.
Task Archive
You can access a comprehensive list of completed tasks for a selected period. With the help of available filters, tracking any employee activity in a particular room becomes an effortless task.