Customizing Guest Profiles
The 'Guest Profile' feature in our PMS system allows you to collect and organize specific data from guests across all hotels under your subscription. Each data field in a profile stores a distinct piece of guest information. Here's how you can tailor these features to better suit your needs:
You can assign specific values to a field to be selected from a dropdown menu, eliminating the need for manual input each time.
To comply with local data privacy laws such as GDPR, you have the option to encrypt specific fields that contain sensitive data.
Highlighting Key Information
Mark which guest details are crucial for easy tracking of their completion status.
You have the flexibility to create your own fields to collect specific information not catered for by the existing system fields.
Field Arrangement and Visibility
In addition to configuring individual fields, you can customize their usage and placement.
Dictate the sequence in which the fields appear on the screens.
Control the visibility of each field on different screens and printouts. The visibility settings apply to:
- Short and long versions of the new profile form
- Hotel Registry
- Guest's Registration Card
- Booking Folio
- MyBooking Portal
- Booking engine
You can designate specific fields as mandatory for completion by guests in the MyBooking Portal, Online Check-In, or Web Booking System.
Set default values to appear for specific fields across all screens.
These settings apply to all hotels in your subscription:
Masking Sensitive Data
You can mask personal guest data, making it visible only to users with high-level access.
Guest Data Retention Period
Decide on the duration (in months) for which guest data will be retained in Clock PMS+. Post this period, all encrypted guest data will be automatically deleted.
ID Processor Settings
If you're using the ID Processor service to process documents and retrieve guest registration data, you can control whether document images should be stored.